Host Gator Review

Host Gator provides a lot of features for cheap, but it is a lesson in getting what you pay for. I have an account with them, and my website got hacked. Although they have telephone support, they assigned the ticket to their abuse department, and those people absolutely refuse to take any phone calls according their internal rules. Unfortunately, the abuse department personnel are not all capable of communicating clearly, and my ticket went to the bottom of the queue when I had to ask questions for clarification.

The ticket system is very badly designed. Updating a ticket requeues it, which makes no sense at all, and that delays anyone working on it. My ticket was also assigned to someone on a night shift, and he never worked on it, but the system kept it assigned to him after his shift and would have stayed in his file had I not called the next morning and had someone manually reassign it.

It is true that the performance on my server improved over time, which means some of their monitoring and security measures improved over time. However, customer service is another part of the picture, and they have failed at that. Host Gator should not be used for business purposes, but its use may be acceptable for hobby purposes like mine.